Why does 'Small Town Host' exist and what exactly can they do for me and my property?
'Small Town Host' was started to relieve the stress and time of short term rental owners.
Short term rental owners who want to be able to offer the best, but still be the highest earning property on the street.
When someone signs their property up with 'Small Town Host' their property becomes our property and their guests become ours. We have a huge passion for the sharing economy and all it has to offer. We believe that we supply not only the best hosting services around, but also the best management services specifically designed for short term rentals.
We have absolutely no interest in going into traditional real estate. We believe in the sharing economy and platforms like Airbnb, Stayz and HomeAway just to name a few. Our goal is to become the third real estate option. Sales, long term rentals and then us, short term rentals with the professional quality and knowledge dedicated to short term rentals.
We do this by offering a full range of services so potential and current vacation home owners can both make more money, and offer a high end service that is affordable.
We focus solely on short term rental properties, ensuring our customers make the highest possible earnings on their investment and easing the pressure of short term renting on homeowners. We offer a complete packages so homeowners and investors can effortlessly make money from their properties.
If you are interested in the services we offer check out this recent blog post.
Below are a few frequently asked questions we are often asked:
WHAT DO 'SMALL TOWN HOST' DO?We focus solely on short term rental properties, ensuring our customers make the highest possible earnings on their investment and easing the pressure of short term renting on homeowners. We offer a complete packages so homeowners and investors can effortlessly make money from their properties.
WHO USES 'SMALL TOWN HOST'?Homeowners who want to earn more on their properties, or families on extended holiday can approach us to manage their short term rental properties.
WHERE DOES 'SMALL TOWN HOST' CURRENTLY OPERATE?We currently operate in Warrnambool, and Port Fairy. We soon plan on operating in more places nationwide.
HOW DO I GET STARTED?Go to 'Contact' on our website and enquirer by filling out our form or contacting us and we'll set up a meeting asap.
DOES 'SMALL TOWN HOST' DO THE KEY EXCHANGE?Absolutely. We can either install a lock box or smart lock, for your guests to effortlessly let themselves into your home, or we can be available 24/7 to let your guests in and walk them through your home.
DOES 'SMALL TOWN HOST' CLEAN BEFORE AND AFTER EVERY GUEST?We offer a complete, hotel quality clean of your property.
All our cleaners are vetted by us to ensure a high quality service and trusted cleaners. If you already have cleaners you would like to use, we can work with them as well.
CAN 'SMALL TOWN HOST' RESTOCK MY PROPERTY WITH HOME ESSENTIALS?Absolutely. Based on your budget and what you would like to offer your guests we can fully restock your property or even make hampers for your guests upon their arrival.
WILL I STILL HAVE ACCESS TO MY AIR BNB ACCOUNT?Absolutely. We also send you a weekly report on how your property listing is operating.
DO YOU COMMUNICATE WITH GUESTS UNDER 'SMALL TOWN HOST' OR MY NAME?It's totally up to you, however we recommend that you allow us to introduce ourselfs as 'Small Town Host' their 24/7 concierge during their stay. This gives your guests the freedom to take full advantage of our concierge service.
DOES 'SMALL TOWN HOST' TAKE CARE OF GUEST REVIEWS AND FEEDBACK?We inspect every property after guests stay and follow up with them on any issues and feedback.
WILL USING 'SMALL TOWN HOST' EFFECT MY AIR BNB RATING?Absolutely, your guests will love 'Small Town Host' as there personal concierge. We make sure we are available 24/7 for your guests and for anybody with inquires on your listing promptly. In fact most short term rental listing sites reward attentive hosts with better visibility and listing profile. We also constantly monitor your listings for last minute cancellations and work on finding a replacements to fill vacancies.
CAN 'SMALL TOWN HOST' MAKE ME MORE MONEY?Absolutely. We look at all the opportunities available to make you more money.
First we optimize your listings and make sure your everywhere possible to get bookings.
Then we work on pricing based on your area, number of bedrooms and weather we can up the pricing during peak seasons and get more bookings in the off seasons.
HOW DOES 'SMALL TOWN HOST' CHARGE FOR SERVICES?Depending on which service you require we charge between 15% & 25% of the total rental income.
Cleaning services are quoted upon application and can be either payed for by the guest or homeowner. Another option is where the homeowner pays half and the guest pays the other half to keep cleaning cost for the guest at a minimum.
WHAT HAPPENS IF SOMETHING GOES WRONG AT MY PROPERTY?'Small Town Host' are there every step of the way. While we always screen guests and do everything within our power to prevent property damage, sometimes something goes wrong.
We inspect every property before and after each guest to ensure nothing is out of place. If it is damaged, we will take immediate action in fixing the damage and report to you quickly, so that your home continues to earn money and doesn't stand idle.
CAN I USE 'SMALL TOWN HOST' IF I RENT MY PROPERTY?'Small Town Host' operates within the terms of Air Bnb and other short term rental listing sites. While we do encourage everyone to try short term renting, we advise that you approach your landlord before using our service.
Remember 'Small Town Host' exists to take the stress out of short term renting. If you need any help or advice don't be afraid to ask!
Founder of 'Small Town Host' and dedicated Co-Host.